Warranty Service
«M», «Mr.SLIM», «LOSSNAY», «ECODAN», «ZUBADAN», «CITY MULTI» SERIES
General Information
INTERLINK LLC provides a 5-year warranty from the date of purchase for Mitsubishi Electric Corporation air conditioning, ventilation, and heating equipment, including the M-Series, Mr. Slim, Lossnay, Ecodan, Zubadan, and CITY MULTI product ranges.
The warranty is valid only within the territory of Georgia and applies exclusively to equipment purchased in Georgia.
Please ensure that the documents provided by the seller or installer include the special red “ME Service” warranty card. The warranty card must be properly completed and contain the following information: product model, serial number, date of purchase, installation address, and contact telephone numbers of both the selling company and the installation contractor.
To ensure reliable and trouble-free operation, the manufacturer, Mitsubishi Electric Corporation, specifies scheduled preventive maintenance for its equipment. The required maintenance intervals and procedures are detailed in the Manufacturer's Warranty Certificate.
Warranty Terms & Conditions
1. Warranty Coverage
INTERLINK LLC provides a commercial warranty for Mitsubishi Electric air conditioning, ventilation, and heating equipment covered by its warranty documentation.
The warranty period is [36 or 60 months — to be confirmed] from the date of purchase.
The warranty applies to eligible equipment purchased and installed in Georgia and is valid within the territory of Georgia.
2. What the Warranty Covers
During the warranty period, INTERLINK LLC provides free repair or replacement of defective components when the malfunction is caused by a manufacturing defect.
Warranty service is provided in accordance with the manufacturer's technical specifications and operating requirements.
3. Warranty Exclusions
The commercial warranty does not cover defects or damage resulting from:
• Mechanical damage, chemical exposure, improper transportation, or incorrect installation.
• Failure to follow the manufacturer's installation or operating instructions.
• Incorrect operation, negligence, or improper storage.
• Failure to perform manufacturer-recommended maintenance where this has caused the malfunction.
• Operation outside the manufacturer's specified temperature limits.
• Electrical supply conditions that do not comply with the manufacturer's requirements.
• Unauthorized modifications to the equipment, electrical components, refrigerant circuits, or hydraulic systems.
• Natural disasters, fire, flooding, lightning, damage caused by animals or insects, and other external factors beyond the manufacturer's or supplier's control.
4. Additional Exclusions
This commercial warranty does not cover second-hand equipment or previously used replacement parts, unless otherwise specified in the applicable warranty documentation.
It also excludes consumables, batteries, installation accessories, packaging materials, and other items not covered by the manufacturer's equipment warranty.
Equipment with an altered, removed, or illegible model identification or serial number may be excluded from commercial warranty service.
5. Installation and Maintenance
Installation errors and defects caused by improper installation are not considered manufacturing defects and are not covered by the commercial warranty.
To ensure reliable operation and maintain equipment performance, periodic maintenance should be carried out in accordance with Mitsubishi Electric recommendations.
6. Warranty Repair Procedures
Warranty repairs are performed by INTERLINK LLC or its authorized service representatives.
If on-site repair is not technically possible, the equipment may be transferred to an authorized service facility.
Repair procedures and the replacement of defective components are determined in accordance with the manufacturer's technical requirements and applicable law.
7. Limitations of Warranty Coverage
The commercial warranty covers eligible equipment defects and the associated repair or replacement services.
Claims involving indirect losses, loss of income, business interruption, or damage to other equipment are subject to applicable Georgian law.
8. How to Request Warranty Service
To request warranty service, please contact INTERLINK LLC and provide the equipment model, serial number, purchase date, installation address, and a description of the problem.
9. Consumer Rights
This commercial warranty does not limit or replace any statutory consumer rights provided under Georgian law.
Scheduled Preventive Maintenance
1. Mitsubishi Electric Corporation recommends scheduled preventive maintenance in accordance with Appendix No. 1 to the Warranty Certificate to ensure reliable equipment operation.
2. Preventive maintenance is not mandatory. However, commercial warranty coverage may be denied for a malfunction directly caused by failure to perform recommended maintenance, subject to applicable law.
3. Scheduled preventive maintenance is performed at the customer's expense.
4. Maintenance must be documented in Appendix No. 1 to the Warranty Certificate, including the service company's name, telephone number, date, and technician's full name and position.
CITY MULTI Commissioning Verification
The Mitsubishi Electric ME Service program provides for selective commissioning verification of CITY MULTI VRF systems, including equipment purchased through distributors in Georgia.
PUHY, PURY, PUCY, PUMY-P200/250/300:
1–4 outdoor units — verification of one system.
5 or more outdoor units — verification of two systems.
PUMY-(S)P112/125/140:
5 or more outdoor units — verification of one system.
Commissioning Verification Request:
Complete the Pre-Commissioning Checklist and submit it to INTERLINK LLC at info@mitsubishi-aircon.ge.
CITY MULTI Commissioning Verification
The Mitsubishi Electric ME Service program includes selective verification of commissioning procedures for CITY MULTI VRF systems, including equipment purchased through distributors in Georgia.
For PUHY, PURY, PUCY and PUMY-P200/250/300 systems:
• 1–4 outdoor units: Commissioning verification of one system.
• 5 or more outdoor units: Commissioning verification of two systems.
For PUMY-(S)P112/125/140 systems:
• 5 or more outdoor units: Commissioning verification of one system.
Commissioning Verification Request:
Please complete the Commissioning Verification Request Form and send it by email to info@mitsubishi-aircon.ge.